🛡️ Privacy Policy

1. What We Collect

We may collect:

• Your name, email, and phone number (from contact or booking forms)

• Information from WhatsApp or email messages you send us

• Website usage data (via cookies and analytics tools)

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2. How We Use Your Data

We use your information to:

• Respond to your messages or booking requests

• Provide customer support and service

• Improve our website and user experience

• Send updates or promotional offers (only if you consent)

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3. Data Protection

We store your data securely and never share it with third parties unless:

• Required by law

• Necessary to process your booking (e.g. payment/reservation partners)

We apply appropriate technical and organizational measures to protect your data.

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4. Third-Party Services

We may use trusted services such as:

• Google Analytics

• WhatsApp

• booking platforms (such as Fare Harbour)

Each of these services complies with privacy regulations.

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5. Your Rights

You have the right to:

• Access your personal data

• Request correction or deletion

• Withdraw consent at any time

Just email us at webmaster@citylake.pt.

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6. Cookies

We may use cookies to enhance your browsing experience. You can manage cookies in your browser settings.

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7. Contact

If you have any questions about this policy or how we handle your data, contact us at:
📧 webmaster@citylake.pt

📞 +351918476616
📍 R. da Cintura do Porto de Lisboa, 1350 - Gate 1

        1350-355 Lisboa